All vCloud Air Network now called - VMware Cloud Provider Program (VCPP) contracts come with Production Support. Often when logging a ticket using MyVMware, you may notice alerts saying your support has expired. These alerts are generated for Not for Resale (NFR) license keys as a part of your VMware program partnership and do not impact your vCloud Air Network contract support.
Please Note VCPP support is auto-renewed yearly along with the contract.