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How do I access my license keys?

Partners with an active VCPP contract can access VMware product license keys from My VMware Portal –

Refer to the following KB article on details on locating license keys through My VMware Portal -

If you are unable to find license keys in the Portal, please validate the user account tied with “SuperUser” or “Procurement Contact” role permissions of your Partner account. To validate, please log in to My VMware Portal, Click on Accounts and Account Summary. Verify that Super User or Procurement Contact, one of these roles is matching the username logged into My VMware Portal.  If the account name is different, please log in as one of those user accounts and verify the licenses.

For the Production environment, the license keys to be used should be entitled to Production Support. Expand the License Key section which is listed against the product and verify the Support Level is matching Production in the My VMware Portal.

For the Non-Production environment, you can leverage NFR (Not-For-Resale) license keys.  Expand the License Key section which is listed against the product and verify the Support Level is not Production Type in the My VMware Portal.

If the license keys are still not listed under My VMware Portal, it may not be allocated, and you would require to submit a One-Off Order. Please follow the below procedure for both the Production and NFR license requests.

To submit the order directly through VMware, please follow the below steps- 

1. Log in to VCP Portal

2. Go to the "Contracts" icon on the left-hand side

3. Click the "Contract Number"

4. Click on "One-Off Orders"

Choose the product for which you need licenses. VMware will review the request and notify when the product licenses are allocated.

Source, here

If you don’t have access to the “VMware Business Portal”, please send an email to requesting access and our operations will work with VMware to get the required access for the Partner account.

Note Please ensure that the “Support level” for the license is mentioned as “Production Support”. Any Product license with Support Level “Product does not have support” is not for Production use and could be used only as NFR. This information is available against the license key by expanding the section.



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Andrew Aldridge