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How do I connect/transition a tenant to rhipe CSP?

There are a few things to check before you move your customers' licenses from other licensing channels or from other partners to rhipe CSP.

1. To move a tenant with subscriptions from Open program: First check the expiry date of your customer's Microsoft online subscription. Move to rhipe CSP program within 30 days upon expiry of your customer's subscription.

2. To move a tenant with subscriptions from Web direct (direct purchase from Microsoft): First follow the instructions below to transition the tenant and purchase the subscriptions through rhipe. Then, raise your service request online in the Office 365 admin center and ask the billing support team to cancel the subscription, stating that the customer is moving to CSP program so that Microsoft will waive the early termination penalty equivalent to 1-month subscription.

3. To move subscriptions from other CSP indirect providers or other CSP direct resellers to rhipe CSP: Follow the steps below to transition the tenant and create a subscription with the correct license quantity through rhipe CSP. Then, cancel the subscription with the existing CSP partner. You will need to ensure that your customer's contractual obligation with the previous reseller is fulfilled to avoid any dispute.

4. To move subscriptions from another rhipe CSP reseller to you: Please raise a support case @assist@cloudsupport.helpYou will need to ensure that your customer's contractual obligation with the previous rhipe CSP reseller is fulfilled to avoid any dispute.

 

To move subscriptions and licenses to rhipe CSP, you first need to Connect a tenant to rhipe CSP.

 

First, log into rhipe PRISM Portal @www.prismportal.online, and go to Programs -> CSP.

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