How do I connect/transition a tenant to rhipe CSP?

There are a few things to check before you move your customers' licenses from other licensing channels or from other partners to rhipe CSP.

1. To move a tenant with subscriptions from Open program: First check the expiry date of your customer's Microsoft online subscription. Move to rhipe CSP program within 30 days upon expiry of your customer's subscription.

2. To move a tenant with subscriptions from Web direct (direct purchase from Microsoft): First follow the instructions below to transition the tenant and purchase the subscriptions through rhipe. Then, raise your service request online in the Office 365 admin center and ask the billing support team to cancel the subscription, stating that the customer is moving to CSP program so that Microsoft will waive the early termination penalty equivalent to 1-month subscription.

3. To move subscriptions from other CSP indirect providers or other CSP direct resellers to rhipe CSP: Follow the steps below to transition the tenant and create a subscription with the correct license quantity through rhipe CSP. Then, cancel the subscription with the existing CSP partner. You will need to ensure that your customer's contractual obligation with the previous reseller is fulfilled to avoid any dispute.

4. To move subscriptions from another rhipe CSP reseller to you: Please raise a support case @assist@cloudsupport.help. You will need to ensure that your customer's contractual obligation with the previous rhipe CSP reseller is fulfilled to avoid any dispute.

To move subscriptions and licenses to rhipe CSP, you first need to Connect a tenant to rhipe CSP.

First, log into rhipe PRISM Portal @www.prismportal.online, and go to Programs -> CSP.

1. Click Connect Tenant to begin the process of connecting rhipe with your customer who has already purchased Microsoft Online services through other programs or partners before to rhipe CSP. Connect tenant only establishes a relationship between rhipe and your customer tenant. The existing subscription with the previous subscription provider will remain as in place until you suspend or terminate the subscription.

2. Enter the Enter the name, email and billing address of your customer.

3. Enter the market category (corporate, government, NFP or education) and contact details of your customer.

4. Enter the license quantity that the customer wish to purchase via Microsoft CSP program and click Submit Order. If you are creating an Azure only tenant, click Skip. Also, note that add-ons are only available after you have purchased the main SKUs.

5. You will now be prompted to get your end customer to log in to the rhipe Partner Connect Website using their global administrator credentials. You will also receive a separate email that includes the rhipe Partner Connect Website link that you can forward to your customer's admin.

6. The admin of the end customer can proceed to the rhipe Prime Partner Connect Website using the Partner Connect link. Alternatively, you can also also do this on behalf of your customer if you have the log in credentials.

7. Log in using the customer’s Global Administrator credentials.

8. Accept the Directory Connection of your tenant.

9. Confirm the tenant details.

10. Once confirmed, you will be greeted with a sign in page to your Admin Center - here you need to accept rhipe as a 'Delegated Admin' to enable rhipe to provision Microsoft online service Licenses for the end customer.

11. Accept rhipe as a 'Microsoft Cloud Solution Provider and Administrator' by ticking 'yes' and click 'Authorise CSP'.

12. You can see that rhipe is now a CSP Admin under 'Partner Relationships'. Try to refresh the page if you cannot see it.

13. Return to rhipe PRISM portal and you will see that the status of the tenant you just transitioned is now 'Transitioning'. It takes up to an hour for the tenant transitioning process to be completed and the status of the tenant to change to 'Normal'. You will be able to assign licenses to your users after the tenant transitioning process is completed.

14. After your licenses have been provisioned, remember to go back to your previous license providers (other CSP, Microsoft etc.) to cancel and suspend the subscriptions following the instructions at the beginning of the article to avoid being double billed.

rhipe Strategy and Enablement Team

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How do I connect/transition a tenant to rhipe CSP?