Yes. If partner has a silver or Gold competency level for Cloud platform they are entitled for Signature cloud support.
For Silver Competency this includes
- 20 Partner Advisory Hours, Technical Presales Assistance, Partner Support Community
- 15 Product Support Incidents
- Unlimited Signature Cloud Support Incidents*
For Gold Competency this includes
- Partner Support Community
- 50 Partner Advisory Hours and Technical Presales Assistance
- 20 Product Support Incidents
- Unlimited Signature Cloud Support Incidents*
* Limited to the Microsoft Cloud Service specifically associated with a competency.