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Where And For How Long Is Customer's Data Stored In TraceMail?

TraceMail ensures compliance with many regulated industries (including APP 2014, HIPAA, etc.) and as such warrants that all data is stored on infrastructure within the primary country that the requesting organization operates within. Data is stored for the entire duration of the license unless deleted by the user prior to ceasing their TraceMail agreement.  Upon termination of the TraceMail solution, data will be kept for an additional 90 days before being entirely and securely destroyed. If a customer wishes to leave the TraceMail platform, their data can be made available as a decrypted archive to allow importing into other email platforms as required. It is the customer’s responsibility to ensure they have made the relevant requests to TraceMail to have their data recovered if this is required.