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Microsoft
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Microsoft SPLA (Services Provider License Agreement)
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General
- What is SPLA?
- Who can apply for SPLA?
- How to join SPLA?
- When does the agreement expire?
- I already have a SPLA agreement. How do I move it to rhipe?
- I’m a SPLA partner. Can I sell to customers around the world? Or am I limited to selling only to local customers?
- Does SPLA include software assurance?
- Does SPLA include support?
- Is it mandatory to maintain agreements with my SPLA customers?
- Can I install SPLA licenses on end-customer premises?
- I am a SPLA partner – Can I use SPLA licenses internally?
- Can an end customer sign up for SPLA for internal use?
- How do I order for Microsoft Media and license keys?
- When I login to the VLSC portal, I can’t find my SPLA agreement?
- I'm able to login to the Microsoft VLSC portal, however it doesn’t show the SPLA license keys for certain products. Instead, it asks me to call a number to access the key?
- Why rhipe?
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Usage Reporting
- What date is usage due?
- How do I submit my usage?
- Do I need to report SPLA usage for each customer separately every month?
- Will Microsoft verify compliance of my usage?
- Do I need to start reporting/paying as soon as I sign the agreement?
- Can I amend my SPLA report at any time during my agreement?
- What are the licensing models available under SPLA?
- What is a SAL?
- What is a Processor License?
- Can we switch between reporting SALs and Processor Licenses?
- Can I choose between “User” and “Device” SALs?
- Who do I contact for reporting/billing issues?
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Windows Server
- How do I determine which Windows Server edition is right for me?
- How is Windows Server licensed under SPLA?
- What is the packaging for Windows Server 2016?
- What is the approximate price difference (%) between 2016 and 2012 versions of Windows Server And System Center (I.E. switching from "Per Processor" to "Per Core" model)?
- Does this mean the partners will have to switch their reporting to "Per Core" straightaway?
- Can I assign a Windows Server License to a Virtual Machine?
- When Microsoft launches Windows Server 2016 in SPLA under the Per Core Model, can I license Windows Server 2016 by the VM (Instance Based Licenses) just like SQL Server is available today?
- Windows Server 2016 will support nested Virtualization-A VM running inside A VM. How do partners license that scenario?
- Will Core Infrastructure Suite & System Center (2016 Version) also be core based licensing?
- Can I mix Datacenter and standard licenses on the same server?
- Can I split my Windows Server SPLA License across multiple servers?
- If I migrate (V-Motion) a Windows Server VM across a cluster of physical machines in a given month, how can I report it using Windows Server Standard?
- Is Windows Server Covered by License Mobility?
- What is Windows Server Essentials?
- Can I use Small Business Server (SBS) and report under SPLA?
- What support is available for an older version of Windows Server?
- Do I need a separate SAL to access Remote Desktop Services (RDS) and Active Directory Rights Management Service (ADRMS)?
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SQL Server
- What should I do to get ready for SQL Server 2016 in SPLA?
- What are the functional differences between the various editions of SQL Server 2016?
- How do I license SQL Server 2016 on a "per core" model in A virtualised Environment?
- Does the 4 core minimum apply to SQL Server licensed by the VOSE?
- Do I need a core license for each thread or virtual core?
- Is SQL Server 2016 Express available for commercial hosting purposes?
- How may I use and report SQL Server 2012 Business Intelligence Edition after June 1, 2016?
- Can partners use SQL Server 2016 on infrastructure provided by a Data Center provider?
- Can hosters run all SQL Server 2016 Editions via SPLA on infrastructure provided by a third Party IaaS Provider (Data Center Provider)?
- What should I do if my software services include SQL Server 2016 Enterprise Edition and I obtain infrastructure from a Data Center Provider?
- Should I learn more about the core factor table?
- Do I need to know about the core factor table to license SQL Server 2016 under SPLA?
- Do I have to use the core factor to license SQL Server 2014 and prior versions in SPLA?
- Can I use a SQL SAL for a website or other front end application used by the end user’s employees to interact with SQL Server 2016 Standard Edition?
- I’m licensing SQL Server Standard on a ‘per SAL’ model. how should I license the fail-over instances?
- Does SPLA provide down edition rights from SQL Server 2016 Enterprise to SQL Server BI?
- What are fail-over rights?
- What is considered as a “passive” instance?
- How many passive fail-over servers can I run when licensing an Active SQL Server?
- Are there limitations on where to run the fail-over server?
- Are Disaster Recovery rights the same as fail-over rights?
- Do SQL Server Core licenses qualify for Disaster Recovery rights and what are the limitations?
- I’m a SPLA partner reporting SQL Core Licensing under my agreement. Can I, exercising the fail-over rights, run the active server in my datacenter and run the passive server in a third party’s Datacenter/Hosted Environment?
- My customer has SQL server licenses that they have purchased through a Volume Licensing Agreement with software assurance. If they wish to exercise fail-over rights (that are one of SQL Server’s SA) to run the benefits, can I host their fail-over serve?
- Can I license SQL Web Edition for an e-commerce site or website hosting?
- Does Microsoft plan any changes for SQL Server under self-hosting rights?
- How should partners think about hyper-threading in the core based licensing?
- Are there any changes to the additional software available with the SQL Server software today?
- Pricing And Licensing - Summary
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Partner Hosting Options
- Can I run SPLA licenses on my customer’s servers which are located at their premises?
- What should the hosting partner do to allow customers to BYO their licenses?
- My customer uses MSDN licenses on-premises for their UAT environment. Can I host a similar environment in my Datacenter on a dedicated VM using customer’s MSDN licenses?
- We're working on a solution for a customer that is going to be hosted in another infrastructure provider’s environment (e.g. Azure, AWS or any other IaaS). Can we leverage any of our normal Microsoft SPLA licensing, for example MSSQL, to run in this environment?
- One of our hosted customers wants to upgrade some Windows XP machines to Windows 7. I can see that with the volume licensing Service Center gives me access to Windows 7 or 8 DVD images but how do I sell these licences Under SPLA to our customer?
- I'm providing dedicated physical IT environment for my client under SPLA. Is my client allowed to bring their own Microsoft Office licenses into this environment?
- I have a customer that is looking to use a BizSpark license in our cloud. As This Is MSDN, I don't believe this is valid unless it is hosted in Azure. If we dedicate hosts to our customer and their workloads, would this be valid?
- I have a customer on our cloud platform (Multi-Tenanted) who have their own Windows Server Datacentre licenses. Can they use their Datacentre licenses on this platform if they inform Microsoft?
- I have a customer using Exchange Standard CALs through their Microsoft Enterprise Agreement. Can I upgrade their Exchange Standard CALs to Enterprise CALs using our SPLA licensing?
- What is advised if it is possible to use open value Visio in a Remote Desktop Environment or does it need to be SPLA licensing?
- I’m deploying SPLA licenses on my customer's premises, on their server. How do I ensure that they don’t use our licenses should our relationship with the customer cease to continue?
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Office 365 via Shared Computer Activation (SCA)
- What is Shared Computer Activation (SCA) for Office 365 ProPlus?
- What are the main benefits of Shared Computer Activation for Office 365?
- What Office versions support Shared Computer Activation?
- Who can participate in the SCA program?
- Can I use Office 365 ProPlus with a partner-hosted solution?
- Can I deploy office 365 ProPlus on Azure?
- Which Office 365 subscriptions include Shared Computer Activation?
- How many devices can be activated via Shared Computer Activation?
- How does this affect my SPLA usage?
- Can service providers in the SCA program only host Office 365 ProPlus, Project Online Professional and Visio Pro for Office 365 if the licenses were purchased through CSP?
- Is Office 365 ProPlus via the SPLA program?
- Is a Remote Desktop Services Subscriber Access License (RDS SAL) required to host Office 365 ProPlus, Project Online Professional and Visio Pro for Office 365?
- Will a partner in the SCA program need to execute an amendment to their master SPLA agreement?
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License Mobility through Software Assurance
- What is License Mobility through Software Assurance?
- Who is eligible to use License Mobility through Software Assurance?
- What are my responsibilities, as a hosting partner, during License Mobility Through SA?
- Can end-customers work with any service provider to host their licenses through License Mobility through Software Assurance?
- Where do customers get the Validation Form and do they send it to the Regional Operations Centers (ROCs) when they complete it?
- If rejection occurs, what is the language around next steps?
- Does the Mobility Partner (Hosting Provider) need to complete the "License Mobility Verification Form"?
- How often can the end-customer move their eligible licenses between their on-premises servers and the cloud via License Mobility through Software Assurance?
- Does the end user customer have to show License Mobility approval before the SPLA Partner starts to host their license/service?
- When does a customer need to re-submit the License Mobility Verification Form?
- How do end-customers get access to Windows Server as part of a License Mobility through Software Assurance scenario?
- Does License Mobility through SA apply to all products?
- Can my end-customer take advantage of License Mobility through Software Assurance to move their Office Volume Licenses to a hosted environment?
- Does my customer need Software Assurance for all licenses to be eligible for License Mobility?
- Is Windows OS eligible for License Mobility through SA?
- Is the hosting partner notified of the quantity of CALs the end user customer is approved to move?
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Microsoft Office and Office 365 ProPlus
- What are the different ways in which I can use Microsoft Office under SPLA?
- How do I count users when hosting Office under SPLA?
- How is Office WebApps licensed under SPLA?
- I’m hosting Office but am not using RDS functionality, do I have to pay for RDS licenses?
- Can I stream my hosted Microsoft Office solution to a device and have it run locally at the end user site?
- Can I use Windows 8 or 10 as a part of the hosted Microsoft Office solution?
- Is Microsoft Office eligible for license mobility through SA?
- What is the difference between Office 365 ProPlus and Office Professional Plus?
- Is there a way to license the use of Office 365 desktop applications on terminal server environments?
- What is Shared Computer Activation (SCA) for Office 365 ProPlus?
- What are the main benefits of Shared Computer Activation for Office 365?
- Who can participate in the SCA program?
- Is Office 365 ProPlus available via the SPLA Program?
- Which Office 365 subscriptions include Shared Computer Activation?
- Can I use Office 365 ProPlus with a partner-hosted solution?
- What Office versions support Shared Computer Activation?
- How does SCA affect my SPLA usage?
- How many devices can be activated via Shared Computer Activation?
- Can I deploy Office 365 ProPlus on Azure?
- Can Office 365 ProPlus be deployed on shared public cloud environments?
- Can service providers in the SCA program only host Office 365 ProPlus, Project Online Professional And Visio Pro For Office 365 if the licenses were purchased through CSP?
- Will a partner in the SCA program need to execute an amendment to their Master SPLA Agreement?
- My customer has Office 365 ProPlus delivered from a dedicated server in my Data Center and know that they need to be licensed for Remote Desktop Services. What choices do they have for licensing this product?
- Is a Remote Desktop Services Subscriber Access License (RDS SAL) required to host Office 365 ProPlus, Project Online Professional and Visio Pro for Office 365?
- My client has a subscription that includes Office365 ProPlus, which they wish to run on their on-premises server, can we provide Microsoft SPLA licensing for Windows Server and RDS to run O365 ProPlus on this terminal server?
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SharePoint Server
- How is Microsoft SharePoint licensed under SPLA?
- What are the various editions of SharePoint Server available under SPLA?
- How do I determine the user licenses required when hosting SharePoint under SPLA?
- Can I license users based on the SharePoint feature sets that they have access to?
- Is SharePoint Server included in any bundle available under SPLA?
- What is ‘SAL for SA’ and how can I use it for my SharePoint hosted customers?
- Is SharePoint Enterprise SAL a standalone SKU?
- What is ‘SharePoint Hosting’ and when is it applicable?
- From a SharePoint licensing perspective, how does Microsoft define terms such as internal & external users, internal& External facing contents etc.?
- How do I license under SPLA if a single SharePoint server is supporting both internal and external sites?
- Am I covered to run a secondary server for disaster recovery when hosting SharePoint through SPLA?
- Can my end-customers bring their SharePoint server volume licenses to be hosted in my multi-tenanted environment?
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General
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Microsoft CSP (Cloud Solution Provider)
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Microsoft Price Adjustment 2019
- Why are Microsoft adjusting prices for the Australian dollar now?
- What are the changes to the Australian dollar pricing?
- How frequently do rhipe plan to make these changes?
- How frequently does Microsoft adjust pricing in Australian dollars?
- Which Volume Licensing Programs will be impacted?
- How are prices going to be changed for government or public sector customers?
- How are any promotional offers being designed to offset this price increase?
- I have an existing customer subscription with rhipe. When will I be affected?
- How do I check the subscription renewal dates of the subscriptions of my customers?
- If I create a new CSP subscription with rhipe before January 1st 2019, what price do I need to pay for the subscription?
- If I create a new CSP annual billing subscription with rhipe before January 1st 2019, what price do I need to pay for the subscription?
- I created a new CSP subscription in the month of December 2018. What price will I be charged if I add licenses later?
- If I move my customer subscriptions from another CSP provider to rhipe CSP, will I be billed the current price before price increment for another 12 months?
- How do I transition my Customers’ subscriptions to rhipe CSP to secure the price for another 12 months?
- I can only move the new subscription to rhipe after January 1st 2019. Is there anything I can do to secure the old price?
- How does this change impact existing Volume Licensing contracts?
- Why rhipe and Microsoft CSP?
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Enrolling in the program
- What is Microsoft CSP?
- What are the benefits of the Microsoft CSP program to the partner?
- What are the requirements of the Microsoft CSP program?
- How do I sign up to be a Microsoft CSP partner wiith rhipe?
- Is the Microsoft CSP program a consumption or usage program?
- When do prices change?
- Where can I find a price list?
- Microsoft CSP Licensing
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Billing
- What is the billing cycle for the products in Microsoft CSP?
- How do I read my invoice?
- How do I pay my invoice?
- Who do I contact for any billing enquiries?
- When is my payment due?
- How Do I Get Delegated Admin Permission From My Customers So That I Can Manage My Customers With A Single Sign On?
- What Communication Does The Customer Receive During Client Transition To Rhipe As A Indirect CSP Provider?
- What Happens When A Client Wants To Add, Reduce Or Switch Licenses Mid-Term?
- What Are The Implications Of Rhipe Being My Delegated Administrator?
- Do I Also Need To Be Assigned As A Delegated Administrator/CSP Reseller?
- What Else Do I Need To Do To Manage My Customer’s Tenants From Microsoft Partner Center?
- Can Status Of Rhipe Being A Delegated Administrator Be Removed Later?
- When Rhipe Provisions Users Manually On My Behalf, What Is Happening In The Backend?
- Under CSP, Can We Contact Microsoft Support Directly?
- How Do You Prevent A Rogue Employee Deleting Clients Tenants?
- Can I Transition A Tenant Created Outside My Country To CSP?
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CSP Onboarding and Transitioning
- How do I get delegated admin permission from my customers so that I can manage my customers with a single sign on?
- What communication does the customer receive during client transition to rhipe as a indirect CSP provider?
- What happens when a client wants to add, reduce or switch licenses mid-term?
- What are the implications of rhipe being my delegated administrator?
- Do I also need to be assigned as a delegated administrator/CSP reseller?
- What else do I need to do to manage my customers tenants from Microsoft partner center?
- Can rhipe's status of being a delegated administrator be removed later?
- When rhipe provisions users manually on my behalf, what is happening in the backend?
- Under CSP, can we contact Microsoft Support directly?
- How do you prevent a rogue employee deleting clients tenants?
- Can I transition a tenant created outside my country to CSP?
- How do I connect/transition a tenant to rhipe CSP?
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Microsoft Cloud Agreement Customer Acceptance Confirmation
- What is the requirement around confirming customer acceptance of the Microsoft Cloud Agreement (MCA)?
- What has changed?
- What actions do I need to take?
- How do i enter the required information through PRISM portal for my customers?
- What will happen if I do not take action?
- Will my customer's subscriptions be affected if I do not confirm the acceptance of MCA?
- What customer scenarios require confirmation of customer acceptance of the MCA?
- Can I provide the signer information of all of my computers to rhipe in bulk to confirm my Customer's MCA acceptance?
- What happens when Microsoft updates the MCA? Do I need to obtain re-confirmation of the new MCA?
- What products are affected by this change?
- Where can I download the latest copy of Microsoft Cloud Agreement?
- Can I confirm the acceptance for existing customers separate from their new purchases or seat additions?
- I am a PRISM API user. What changes need to be made for my custom integration with PRISM API?
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Education Products
- How does the education program through CSP benefit partners?
- What are the benefits of CSP for education customers compared to other sales channels?
- What do I need to do to start selling to education customers?
- Whose responsibility is it to verify that a customer is an academic customer?
- Are there any forms/checklists that need to be sent to a customer to fill and confirm that they are education customers?
- Are there any other documents or forms that I need to fill in order to access the academic price list in rhipe?
- Does CSP support student use benefit (previously student advantage)?
- What about customers who have existing agreements in other channels?
- What are the possible SKU mixes in multi-channel scenarios?
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Windows 10 Enterprise in CSP
- What is Windows 10 Enterprise E3/E5 on CSP?
- How are users licensed for Windows 10 E3/E5?
- What are the pre-requisites for a user to update to Windows 10?
- How to upgrade to Windows 10 Enterprise?
- How do I verify that the Windows Pro has been upgraded to Windows 10 Enterprise?
- What happens if I want to stop using Windows 10 Enterprise or if a license is removed from a user?
- Do users need a licence key to upgrade?
- My customer's PC is running an older version of Windows Pro such as 7/8. Can I upgrade to Windows 10 Enterprise E3/E5?
- Will my customer need to downgrade back to an older version of Windows when they stop the Windows 10 Enterprise Subscription?
- Under what scenarios should my customer purchase Windows 10 Enterprise through Volume Licensing programs?
- What is the difference between Windows 10 Enterprise E3 and E5?
- How can I get Windows 10 Enterprise through CSP?
- Where can I get more marketing and technical resources for Windows 10 Enterprise?
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Nonprofit in CSP
- What are the prerequisites for a partner to sell nonprofit SKU to customers
- What are the prerequisites for my customer to qualify for nonprofit offers?
- What is the process for customers to qualify for nonprofit offers?
- How do I know if my customer is eligible for nonprofit price?
- What if the customer is nonprofit eligible but the tenant isn't tagged as nonprofit, can the customer still get nonprofit pricing in CSP?
- What needs to be done before I can sell nonprofit licenses to nonprofit customers?
- What are the various nonprofit SKU available under CSP?
- Can I as a partner complete the registration on behalf of my nonprofit customer?
- How does Microsoft inform the customer when the validation process is completed? Will I as a partner get any notification?
- What if my customer loses the nonprofit eligibility, can I still create new a new tenant with commercial pricing?
- Are qualified nonprofit organisations sent automatic emails when they need to renew their validations?
- Is there a nonprofit SKU for Azure?
- Can a customer qualify for other offers, like education or government, in addition to nonprofit?
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MFA Requirements for CSP Indirect Resellers
- What is the new MFA security requirement for CSP Indirect resellers?
- What is the timeline for the security requirements?
- What is the impact to me if you do not implement an MFA solution?
- What is the easiest way for me to roll out multi-factor authentication solution for my users?
- Do I need to implement a Multi-Factor Authentication (MFA) solution for all my users associated with Partner Center?
- Are my customers required to have multi-factor authentication?
- Where can I find out more information about the New Security Requirements for Cloud Solution Provider Partners?
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Microsoft Partner Agreement
- What is the Microsoft Partner Agreement? Why should I accept the Microsoft Partner Agreement?
- What are the timelines for Microsoft Partner Agreement?
- Why do I need to onboard as an indirect reseller in the Partner Center and accept the Microsoft Partner Agreement?
- The new Microsoft Partner Agreement will be available on September 1, 2019. Why should I onboard to Partner Center now?
- If I accept the indirect reseller terms now, will I have to accept the new Microsoft Partner Agreement again when it’s available beginning on September 1, 2019?
- I’m an Indirect Reseller. What do I need to do about the new Microsoft Partner Agreement terms?
- Can I review the new Microsoft partner agreement terms before September 1, 2019?
- What will happen if I don’t accept the Microsoft Partner Agreement terms by January 31, 2020?
- Will being blocked on CSP affect my customer management capabilities in Partner Center?
- Is there a possibility of being offboarded if I don’t accept the Microsoft Partner Agreement?
- I’m already onboarded as a CSP indirect reseller to the Partner Center. Do I need to do anything?
- I haven’t enrolled and onboarded to the Partner Center as a CSP indirect reseller yet. What should I do?
- I have multiple MPN IDs. Which MPN ID should I use to onboard to Partner Center?
- Can I use my virtual organization ID (VOrg ID) as the MPN ID?
- How can I check whether my MPN ID is valid?
- I don’t know if I have an existing Microsoft global admin login associated with the country that I want to onboard to Partner Center. How can I find out?
- If I need to create a new global admin account for CSP, which login email and domain should I use?
- I submitted my registered business information when onboarding to Partner Center as an indirect reseller and haven’t heard back from Microsoft regarding the next step. What should I do? (Note: For cases if the indirect reseller gets stuck in the business verification process.)
- If I go through the verification process now, will I need to go through the same process when the new Microsoft Partner Agreement is available?
- What information is needed to enroll as an indirect reseller on Partner Center?
- Who should I contact if I have any issues regarding the Partner Center onboarding process?
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Enrolling to Partner Center and Migrating from PMC to Partner Center
- I have not enrolled to Microsoft Partner Center yet. How do I sign up for Partner Center?
- What the information do I need to enroll to Partner Center?
- I have multiple MPN IDs. Which MPN ID should I use to onboard to Partner Center?
- Can I use my virtual organization ID (VOrg ID) as the MPN ID?
- How can I check whether my MPN ID is valid?
- I don’t know if I have an existing Microsoft global admin login associated with the country that I want to onboard to Partner Center. How can I find out?
- If I need to create a new global admin account for CSP, which login email and domain should I use?
- I submitted my registered business information when onboarding to Partner Center as an indirect reseller and haven’t heard back from Microsoft regarding the next step. What should I do? (Note: For cases if the indirect reseller gets stuck in the business verification process.)
- If I go through the verification process now, will I need to go through the same process when the new Microsoft Partner Agreement is available?
- What information is needed to enroll as an indirect reseller on Partner Center?
- Who should I contact if I have any issues regarding the Partner Center onboarding process?
- If I accept the indirect reseller terms now, will I have to accept the new Microsoft Partner Agreement again when it’s available beginning on September 1, 2019?
- I have received an email to Microsoft about migrating from Partner Membership Center to Partner Center. Where can i find out more information about the migration?
- What is the difference between Partner Membership center (PMC) and Partner Center?
- What are the things that I should take note when I move from Partner Membership Center to Partner Center?
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Microsoft Customer Agreement
- What is the Microsoft Customer Agreement?
- When will the Microsoft Customer Agreement be available in the Cloud Solution Provider (CSP) program?
- Microsoft Cloud Agreement and Microsoft Customer Agreement – what’s the difference?
- Will the Microsoft Customer Agreement be required for all purchases in CSP?
- My customers have accepted the Microsoft Cloud Agreement. Are they required to accept the new Microsoft Customer Agreement?
- What happen if my customers have not accepted the Microsoft Customer Agreement after January 31st 2020?
- How can my customers accept the Microsoft Customer Agreement?
- What should I do to prepare for the Microsoft Customer agreement and ensure that I can place order for new licenses on behalf of my customers?
- How does the Microsoft Customer Agreement benefit customers and partners?
- Microsoft plans to enable partners to invite customers to accept the Microsoft Customer Agreement directly through Microsoft. How does this benefit customers and partners?
- Does the Microsoft Customer Agreement replace the Microsoft Cloud Agreement right away?
- Where can partners or customers review the most current version of the Microsoft Customer Agreement?
- How can I ensure that customers have accepted the Microsoft Customer Agreement?
- What are the agreement acceptance requirements for customers who are working with multiple partners in CSP?
- Who within a customer organization is authorized to accept the Microsoft Customer Agreement?
- What products does the Microsoft Customer Agreement cover?
- I am a rhipe CSP indirect reseller. What is my responsibility to confirm acceptance of the Microsoft Customer Agreement?
- If a customer has accepted the Microsoft Customer Agreement directly with Microsoft, does the customer need to resign the agreement when purchasing in CSP?
- How can I ensure that customers have accepted the Microsoft Customer Agreement?
- What are the agreement acceptance requirements for customers who are working with multiple partners in CSP?
- Who within a customer organization is authorized to accept the Microsoft Customer Agreement?
- What products does the Microsoft Customer Agreement cover?
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Microsoft Price Adjustment 2019
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Microsoft Azure
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Azure Server Subscription
- What Is Server Subscription?
- What Products Are Available Under Server Subscription?
- When Should A Customer Consider Leveraging Server Subscriptions?
- Where Can A Customer Deploy Workloads With Server Subscription?
- What Is The Minimum Customer Purchase Commitment For Server Subscriptions?
- Can A Rhipe CSP Partner Purchase A Server Subscription And Start Using It In The Future?
- Can A Rhipe Partner Under The CSP Program Purchase Server Subscription And Share It With Multiple Customers?
- How Can A Rhipe Partner Order Server Subscription For Their Customers?
- Can A Customer Procure RDS License Through Server Subscription?
- Can A Partner Cancel A Server Subscription?
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Microsoft Price Adjustment 2019
- What Are The Changes To The Australian Dollar Pricing?
- How Frequently Do Rhipe Plan To Make These Changes?
- How Frequently Do Microsoft Adjust Pricing In Australian Dollar?
- Which Volume Licensing Programs Will Be Impacted?
- How Are Prices Going To Be Changed For Government/Public Sector Customers?
- How Are Any Promotional Offers Being Designed To Offset This Price Increase?
- How Will The Price Changes Impact Existing Azure Customers In Volume Licensing?
- How Does This Price Increase Impact Customers With Azure Reserved Instance (RI) Or Planning To Purchase An Azure Reserved Instance (RI)?
- How Will Australian Dollar Price Changes Impact New/Renewing Azure EA Customers?
- Why Is Microsoft Adjusting Prices For The Australian Dollar Now?
- Why rhipe and Why Microsoft for Cloud Solutions
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Enrolling in CSP Azure
- What Is CSP ?
- What Is The Benefit Of Consuming Azure Through CSP ?
- What Is The Billing Model For Azure Through CSP ?
- Is There A Pre Commitment For Consuming Azure Through CSP Like EA ?
- What Are The Requirements To Sell Azure Through CSP ?
- How Do I Enrol For A Reseller Relationship With Rhipe For Selling Azure Through CSP ?
- Can My Customer Buy Azure Through CSP From Multiple Partners Apart From Me ?
- Can I Switch My Azure CSP Customer From A Different CSP Partner To Rhipe ?
- What Is Different With Rhipe As Compared To Other CSP Partners In The Market ?
- What Is The Scenario That I Cannot Sell Through CSP Azure ?
- Is There A Price Book For Azure Through CSP ?
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Azure Licensing
- How Do I Order Azure License ?
- What Is The Procedure To Order Azure Subscription Through Rhipe ?
- Can I Order Additional Subscription, If Yes How ?
- Can Existing On-Premises License Be Used On Azure ?
- Can SPLA License Be Used On Azure ?
- Does The Azure Subscription Expire ?
- Can An Azure Subscription Be Disabled ?
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Azure CSP
- How Can I Enroll In Azure CSP Program?
- What Are The Benefits For Partners?
- Where Do I Find More Information About Azure CSP Program?
- Are There Any Requirements To CSP Program For Partners?
- Where Do I Find Azure In CSP Pricing?
- How Does Azure Under CSP Program Work?
- What Is Azure Cloud Solution Provider (CSP) Program?
- Azure Billing
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Azure Pricing
- How Does Azure Calculate The Price For The Resources That I Consume?
- How Do I Calculate Azure Pricing For The Resources I Need?
- How To Understand Dependency Services For The Compute Resources?
- I Don’t Find The Same Specifications Of Virtual Machines As I Run In AWS, How Do I Identify The Right Configuration And Price?
- Which Zone Pricing Should I Choose For My Network Bandwidth Or Data Transfer Requirements?
- Cool Tier Storage Price Looks Cheaper; Can I Use This For My Application Workload?
- My VMs Will Not Run 24x7 How Do I Make Sure I Am Not Over Estimating For The Resources?
- Can I Set A Limit To The Amount Of Resources Or Azure Credits My Departments Will Use?
- What Is The Discount Percentage That I Get From Rhipe For Azure?
- Why Am I Not Seeing The Azure Information Protection Pricing Options In Azure Price Calculator?
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Azure Support
- I Am New To Azure Solutions, What Support Can I Expect From Rhipe ?
- What Is Partner’s Default Support Entitlement Under This Program With Rhipe ?
- Does A Partner Get Direct Microsoft Support By Default ?
- Does My Cloud Platform Competency Include Support Benefits ?
- Where Can I Learn More On Azure, Can Rhipe Guide Partners On Achieving Competency ?
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Virtual Machines
- How To Choose The Right Category Of Virtual Machine Based On Application Requirement?
- What Virtual Machine Types Are Suitable For Database Requirements?
- Can I Switch From Non SSD To SSD Types Virtual Machines?
- Can I Resize Azure VMs, If Yes What Is The Procedure?
- Can I Move Virtual Machines Across Regions?
- When Should One Use An Internal Load Balancer?
- Why Should I Not Use The Temporary Drive To Store Data?
- Can I Change The Temporary Drive Letter Of The Virtual Machine?
- How Long Does It Take To Resize A Virtual Machine?
- Can I Import A Custom VM Image In To Azure?
- Am I Charged When My VM Is Stopped?
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Azure Network Connectivity
- What Are The Different Ways By Which A Customer Can Connect To Azure?
- What Opportunities Does The Azure Hybrid World Bring To Partners?
- When Does One Choose Express Route Over VPN For Azure Connectivity?
- Can VPN And Express Route Work As A Fallback Mechanism For Each Other?
- Does Express Route Bring Performance Improvements For O365 Connectivity?
- What Are The Supported VPN Devices That Work Well With Azure VPN Gateway?
- How Do I Scale The Bandwidth While Using A VPN?
- Is A VPN Or Express Route Mandatory To Establish On-Premises Application Connectivity?
- How Is A VPN Or An Express Route Priced?
- What Are The Different VPN Gateway Variants Available In Azure?
- Can I Span The Same Network Segment Available On-Premises To Azure?
- What Is Azure Site Recovery Express Route, How Is This Useful To Me As A Partner?
- How Do I Get Started To Consume Azure Express Route?
- How Much Does Azure Express Route Cost?
- Will I Be Able To Burst Up To Higher Speeds If Required Give That I Subscribed To A Low Bandwidth Express Route Circuit?
- How Do I Change The Bandwidth Then?
- Does Express Route Offer SLA?
- In What Types Of Scenarios Does Azure Express Route Differentiate From Typical Azure Commodity Offering Like Virtual Private Network For Virtual Machines?
- Can I Use VPN And Express Route At The Same Time?
-
Azure SQL Managed Instance
- What Is Azure SQL Database Managed Instance?
- How Is Azure SQL Database Managed Instance Useful To A CSP Partner?
- What Are The Different Service Tiers Available For Azure SQL Managed Instance?
- How Is Managed Instance Priced?
- Do I Incur Data Transfer Charges When My Customer’s Application Downloads Data From Azure SQL Managed Instance?
- Is There Azure Active Directory Integration Available With Azure SQL Managed Instances?
- What Are The Different Methods Of Database Migration To Azure SQL Managed Instances?
- What Is The Feature Comparison Between SQL Server And Azure SQL Managed Instance?
- What Are The Key Differences Between SQL Server On A VM And Azure SQL Managed Instance?
-
Azure SQL as a Service
- What Is Azure SQL As A Service, How Is This Useful To Me As A CSP Partner?
- Is The Azure SQL As A Service Offering Suitable For Startups And SMBs?
- How Does SQL PaaS Offering Compare With SQL Deployed In A Virtual Machine In Azure?
- Do I Need To Price Storage Separately ForAzure SQL As A Service?
- Do I Incur Data Transfer Charges When My Customer’s Application Downloads Data From Azure SQL PaaS?
- How Do I Size My Requirement For Azure SQL PaaS?
- Can I Switch To A SQL On IaaS Service Later If Required?
- Do I Need A VPN For My Application To Connect To SQL PaaS?
- What If My Database Performance Requirements Are Very High In Terms Of IOPS? Should I Still Be Using Azure SQL PaaS?
- Is There An Option To Do Backup Of The SQL PaaS Service And What Is The Retention Period?
- Do I Incur Data Transfer Charges When I Do A Recovery Operation?
- Does Azure Site Recovery Support Failback To On-Premises Infrastructure ?
- Does Azure Site Recovery Support Failback To On-Premises Infrastructure ?
- Does Azure Site Recovery Help To Differentiate Partner Offering, If Yes To What Segment Of Customers?
- Does Azure Site Recovery Support Platforms Like VMWare For DR Scenarios?
- Does Azure SiteRecovery Support Offline Replication The First Time To Port Large Volume Of Data To Azure ?
- How Do I Get Started To Use Azure Site Recovery Through CSP Program?
- How Is Azure Site Recovery Priced In CSP?
- What Is Azure Site Recovery, How Is This Useful To Me As A Partner?
- What Is The Replication Frequency Possible For Azure Site Recovery Replication?
- What Network Routes Can Be Used For Azure Site Recovery Traffic ?
- What Scenarios Does ASR Support?
-
Azure Site Recovery
- Do I Incur Data Transfer Charges When I Do A Recovery Operation?
- Does Azure Site Recovery Support Failback To On-Premises Infrastructure ?
- Duplicate
- Does Azure Site Recovery Help To Differentiate Partner Offering, If Yes To What Segment Of Customers?
- Does Azure Site Recovery Support Platforms Like VMWare For DR Scenarios?
- Does Azure SiteRecovery Support Offline Replication The First Time To Port Large Volume Of Data To Azure ?
- How Do I Get Started To Use Azure Site Recovery Through CSP Program?
- How Is Azure Site Recovery Priced In CSP?
- What Is Azure Site Recovery, How Is This Useful To Me As A Partner?
- What Is The Replication Frequency Possible For Azure Site Recovery Replication?
- What Network Routes Can Be Used For Azure Site Recovery Traffic ?
- What Scenarios Does ASR Support?
- Azure Backup
-
Reserved Instances
- What Are Azure Reserved Virtual Machine Instances (Azure RIs)?
- How To Find The Right Candidates For The Reserved Instances?
- How Does The Customer Pay For Windows Server License On Azure Reserved Instance Virtual Machine?
- Can A Rhipe CSP Partner Purchase An Azure RI And Start Using It In The Future?
- Can You Change The Instance During The RI Tenure?
- Can You Terminate The Lease Of RI In Advance?
- What Will Happen To The VM After The Committed Term?
- Can A Rhipe Partner Under The CSP Program Purchase Azure Reserved Instance VM And Share With Multiple Customers?
- Are Reserve Instance VMs Available For All Different SKU Items?
-
Azure Security Center
- What Is Azure Security Center?
- What Issues Does The Azure Security Center Help To Address?
- Can I Connect Azure Security Center To My On-Premises Environment And Microsoft Azure?
- How Is The Data Collected From The Workloads?
- Does The Monitoring Agent Impact The Performance Of My Servers?
- How Is Azure Security Center Charged?
- How Can A Partner Use Azure Security Center For Their End Customers?
- Can A Customer Create Granular Security Groups For Azure Security Center?
- What Are The Pre-Requisites For Azure Security Center?
- How Often Does Security Center Scan For Operating System Vulnerabilities, System Updates, And Endpoint Protection Issues?
-
Azure Subscriptions
- What Is An Azure Subscription?
- Are There Different Options Through Which One Can Buy A Subscription?
- Can I Move My Credits From One Subscription To Another?
- Can I Have Multiple Azure Subscriptions Within My Customer Tenant?
- What Is RBAC?
- What Are The Different Roles For Managing Azure Subscriptions And Its Limits?
- Can I Buy Azure Subscription In My Local Currency?
- Can I Migrate My Pay-As-You-Go Subscription Through Open To A CSP Subscription?
-
Azure Stack
- What Is Azure Stack?
- What Is The Benefit Of Running Azure Stack?
- How To License Azure Stack?
- What Is The Value Of Licensing Azure Stack Through Rhipe CSP?
- Can Rhipe Provide Technical Support For Azure Stack Related Issues?
- What Are The High-Level Steps To Get Started With CSP Licensing For Azure Stack Through Rhipe?
- How Is Billing Done For Azure Stack?
- Where Can I Get More Details Related To Azure Stack Licensing?
-
Azure Not-For-Profit
- What Are The Microsoft Azure Non-For Profits (NFP) Benefits For A Customer?
- What Will Happen Once The Customer Has Consumed The Allocated NFP Funding From Microsoft?
- Can A NFP Customer Have A CSP Subscription, In Conjunction To Microsoft NFP Subscription Within The Same Azure Tenancy?
- What Are The Prerequisites For A Customer To Qualify For Microsoft NFP Benefits?
- How Can An NFP Organisation Register Microsoft NonProfit Benefits?
- How Can A Rhipe Partner Check If There End Customer Is Qualified For NFP Benefits?
- Can A Rhipe Partner Complete The Registration On Behalf Of A NFP Customer?
- How Long Does The NFP Eligibility Last?
- Can A NFP Customer Buy Express Route Through Azure NFP Credits?
- Do The NFP Credits Roll Up To The Next Year?
- Can The NFP Customer Leverage The Azure Credit Towards Other Microsoft Products?
-
Microsoft Azure Compliance
- What Are The Security Compliances And Certification Currently Azure Cloud Have?
- Does The International Standard Organisation (ISO) Certify The Azure Cloud?
- Does The Australian Government Certify Microsoft Azure Cloud?
- Does Microsoft Have Third-Party Certification Other Than ISO Or ASD?
- How Secure Is The Microsoft Azure Cloud?
- Can A Government Organisation Migrate Workloads To Azure Cloud?
- Is Microsoft Azure Cloud Compliant With PCI DSS?
- Is Microsoft Azure Cloud Complaint With APRA Certifications?
- Does Microsoft Azure Cloud Meet Singaporean Compliance Requirements?
- Does Microsoft Azure Cloud Meet Japanese Compliance Requirements?
- Does Microsoft Azure Cloud Meet Indian Compliance Requirements?
- Does Microsoft Azure Cloud Meet Malaysian Compliance Requirements?
-
Microsoft Azure Benefits for VMWare Partners
- What are the benefits of migrating my workloads running on VMWare to Microsoft Azure?
- Do partners need to pay separately for Microsoft support while running workload on Azure CSP?
- Can a Rhipe partner leverage customer’s Perpetual license to run workload on Azure?
- Can a partner receive commercial benefits for committing to a specific resource upfront?
- What are the tools available to perform Migration assessment?
- What are the tools available for migrating workload to Azure?
- How can rhipe help partners to get started on Azure journey?
- Azure Cosmos Database
-
Azure MongoDB for CSP customers
- What is Azure MongoDB?
- What are the benefits of using MongoDB?
- What are the supported frameworks of MongoDB?
- What is the API to connect to MongoDB?
- Is MongoDB scalable a scalable solution?
- How can I deploy MongoDB in Azure Cloud?
- What are the prospective markets for MongoDB?
- Can I deploy MongoDB in Azure CSP?
- Which regions is MongoDB currently available in?
- What are the costs of using MongoDB?
- How can I learn more about MongoDB?
-
Azure Active Directory
- What is Azure Active Directory, how is this different from on-premises domain controller?
- What is Azure AD domain services, when do I use ADDS vs Azure AD?
- Can I deploy group policies with Azure AD?
- Can I export users to and from Azure AD and Azure ADDS?
- Can I add computer accounts to Azure AD?
- What is the business benefit of adopting Azure AD or Azure ADDS?
- Can I allow on-premises users to authenticate to Azure AD or Azure ADDS?
- Can I join a Windows 10 computer to Azure AD? If so, what’s the procedure?
- How are Azure AD and ADDS priced for Partners?
- Can I completely eliminate domain controller and replace with Azure AD or Azure ADD?
- Why is Azure Active Directory managing Office 365 Identity?
- Do I need to buy Azure Active Directory separately to use with Office 365 under Microsoft CSP?
- I am using Office 365 and would like to have multi-factor authentication, which one should I buy?
- I am using Azure, I would like to have Identity protection, which one should I buy?
- I am using Azure, I would like to have Advanced Threat Protection, which one should I buy?
- Can rhipe help migrate users or domain controller from on-premises to Azure AD?
-
Azure Workload Migration
- What are the different Azure CSP migration scenarios?
- What are the tools available to perform Migration assessment?
- What are the tools available for migrating workload to Azure?
- How can a partner migrate a customer PAYG subscription to Rhipe two-tier CSP subscription?
- How can a partner migrate Azure subscription from one CSP provider to another?
- Why should a partner leverage Rhipe for there Two tier CSP subscriptions?
-
IPv6 for Azure VMs
- What is IPv6 in Networking?
- Can I use IPv6 in Azure Cloud?
- What are the benefits of using IPv6?
- Can I create DNS records using IPv6 in Azure Cloud?
- Can I configure a Windows VM with IPv6?
- Can I use IPv6 address for Linux VM in Azure Cloud?
- What are the TCP/IP protocol supported by IPv6 in Azure Cloud?
- Does Azure DNS support IPv6?
- Are there any limitations of IPv6 in Azure Cloud?
- Is IPv6 feature available in the rhipe CSP subscription?
- What is the cost to use IPv6 in Azure Cloud?
- How to configure IPv6 IP Address?
-
Azure Migration Services
- Does Microsoft provide any migration services for Azure Cloud?
- Are there any native tools used to migrate to Azure?
- What is involved in migrating to Azure?
- What are the source environments that can be migrated to Azure?
- Can I migrate to a different region than the region my workloads are currently placed?
- Once migrated what is the billing currency in Azure?
- What are the hybrid usages benefit for a customer can get?
- Can a database be migrated to Azure?
- What are the options for migrating database to Azure SQL?
- Can rhipe assist a customer in migrating to Azure?
- Does rhipe help ISV/EA customers to migrate to Azure Cloud?
- Does rhipe help customers migrating their databases and workloads to Azure SQL?
-
Azure Governance for CSP Customers
- What is Azure Governance?
- What are the benefits of using Azure Governance?
- How is Azure Governance for Online Retail Stores, Law Firms, Real Estate and Accounting firms?
- Do Governmental customers require Azure Governance?
- What is the Azure Governance mechanism?
- What is the Governance Framework in Azure?
- How does Azure governance protect my data?
- Does Azure Cloud cover my subscription under governance mechanism?
- What are Governance Services available in Azure?
- How does Microsoft define Governance?
- How are resources managed Azure Cloud used to protect data sovereignty?
- What are Azure Secure DevOps Toolkits?
- Is Azure Governance available via CSP?
-
Microsoft Azure Server & Cloud Enrolment (SCE) changes
- What are the upcoming changes to Azure only Server and Cloud Enrolment?
- Why are Microsoft making these changes to Azure only Server & Cloud Enrolment (SCE)?
- Which countries/regions are impacted by this change?
- When do these changes take place?
- Which customers are impacted by this change?
- Will this change impact partners leveraging CSP program for Azure consumption?
- Will LSP continue to sell through and manage all other non-Azure products on the EA?
- What is Partner Admin Link (PAL)?
- How can rhipe help our partners to add value to their customers’ Azure tenancy?
- DPOR vs PAL – what is the difference?
- Azure through CSP or MCA?
- Azure Migration Assessment
-
Azure Server Subscription
-
Microsoft SPLA (Services Provider License Agreement)
- KEMP
-
Symantec
- Why rhipe and Symantec?
- Licensing
-
Product
- What Is The Difference Between Symantec Endpoint Protection And Symantec Endpoint Protection Cloud?
- How Simple Is It To Implement Symantec Endpoint Protection Cloud Into Your Organisation?
- How Do I Check The Service Status Of SEP Cloud?
- What Is The Symantec Endpoint Protection Cloud Agent And How Does It Work?
- What Is The Timeframe Required For Implementation?
- What Type Of Reporting Is Available Through Symantec Endpoint Protection Cloud?
- What Are The Impacts Of Installing Symantec Endpoint Protection Cloud On A Microsoft Exchange Server?
- How Does Symantec Endpoint Protection Cloud Affect The Performance Of User’s Machine During Definition Updates And Virus Scans?
- Can Local Administrators Uninstall The Product?
- How Does The Corporate Policy Apply To Remote Users?
- What Type Of Support Is Available For Symantec Endpoint Protection Cloud?
- How To Subscribe To Symantec Endpoint Cloud Trail?
-
VMware
- General
-
VMware vCloud SP Standard Bundle (5pt) – EOA Announcement
- What are the changes?
- How do these changes impact existing partners using VMware VCloud SP Standard Bundle (5pt) bundle?
- What is the warning period?
- Why is the VMware VCloud SP Standard Bundle (5pt) going “EOA”?
- What is the VSphere license type in other bundles considering VSphere Enterprise is “EOA”?
- When is the end of general support (“EOGS”) for VMware’s’ VSphere Enterprise 5.5 Core Compute Product?
- If I am currently reporting the VMware VCloud SP Standard Bundle (5pt), how do I report this bundle going forward?
- Which would be the last month that partners can submit the usage report for VMware VCloud SP Standard Bundle (5 Pt)?
- What products are replacing “EOA” products and do you need to replace or upgrade them?
- Are there any options to continue supporting those products that are no longer available in the Standard Bundle (5pt)?
- Will there be exceptions to report “EOA” products that are no longer available in the Standard Bundle (5pt)? A La Carte.
- Can the service provider partner buy support for “EOA” products?
- Which is the next lowest bundle in the program?
- Will there be a replacement package VMware can highlight?
- What are the usage meter reporting implications of this change?
- What is the recommended option for partners using VRealize Business for Cloud Advanced included in the 5pt Bundle?
- What are the benefits of transitioning to another bundle?
- What are the necessary steps required as part of this transition from VMware VCloud SP Standard Bundle (5 Pt) to a different bundle?
- Who does it impact?
-
New Partners
- Does VCloud Air Network cut costs?
- How VCloud Air Network addresses new markets?
- How does VCloud Air Network benefit partners?
- How does VCloud Air Network help address my issues?
- Why would you use/want to use VCloud Air Network?
- What is VMware VCloud Air Network?
- What happens once I have selected progression and completed the application?
- How do I progress to cecome an active service provider?
- How do I select the VCloud Air Network (VCAN) service provider Route To Market (RTM)?
- How do I join VMware’s Partner Network?
-
Existing Partner
- I was authorized/active in the service provider program but re-leveled to VPN-Enrolled, how do I get back to an active/authorized state in the program?
- I previously selected the Service Provider Program but have not progressed to become active in the program – where can I find the ‘Progression’ button to submit?
- I am active in another VMware program; how do I cross- enrol into the VCAN Service Provider Program?
-
Usage Meter and Reporting
- What is VCloud Usage Meter? Why do you require the appliance to be Installed?
- How do you install (or upgrade) Usage Meter?
- What is the latest supported version of Usage Meter you need to install to submit monthly usage?
- How do you generate A Monthly Usage Report?
- What are the different types of reports that can be generated from Usage Meter 3.6.1?
- How could you ensure the usage reported is accurate and correlates with production VMs in its environment?
- After upgrading the Usage Meter Tool, what are the differences when comparing the Usage Reports with the previous version?
- Due to some issues, I couldn’t find the Usage Report for the current month, how could I report the usage?
- I am unable to login to the Usage Meter Browser User Interface, what are the steps required to recover the password?
- What are the steps and commands to reset the password?
- How can you report issues with the Usage Meter Tool?
- Why should you check to ensure that there are no metering issues? How could you verify the products and bundles used are correct in the reports?
- What Are The Different Types Of Licenses Applied On Each Billing Categories?
- How Do You Locate Your Partner ID, Contract Number And Site ID For Configuring Usage Meter?
-
vCloud Usage Insight
- What Is VCloud Usage Insight?
- What Are The Pre-Requisites For Using VCloud Usage Insight?
- How Do You Sign-Up For VCloud Usage Insight?
- When Is The Collected Usage Data Visible To You In The Business Portal?
- Do You Have To Make Any Changes In VCPP Business Portal To Enable Auto-Reporting?
- What Are The Necessary Steps Required By You After Validating The Usage Numbers That Is Automatically Populated In Business Portal?
- What Are The Necessary Steps Required Upon Seeing Any Error Messages “Auto-Reporting Failed” Along With An Empty Form On The Business Portal?
- The Usage Numbers Automatically Populated In The Business Portal Are Incorrect. How Does One Correct The Data?
- What Information Do You Need Prior To Sign-Up For VCloud Usage Insight Service Enablement?
- What Are The Steps To Run If You Don’t See Usage Data In VMware Business Portal?
- What Are The Possible Reasons (Or Causes) For Missing Report Data?
-
Flex Pricing Model
- What is the Flex Pricing Model?
- What are your benefits for moving into Flex model?
- What are the impacts of not moving into the Flex model?
- As a VCPP Partner, how do you move to Flex pricing model? Do you automatically move to Flex upon your Contract Renewal?
- What is Core and the products included in it? What are the add-on products and points associated within the Flex model?
- When are you required to transition into Flex?
- What is the process to report monthly usage for Flex?
- What are the different products that are available in each vCloud SP Bundles and compared Flex?
- How are vCloud SP bundle points compared to Flex? How long will the promotional point discounts available?
- What are the different NSX editions available through Flex? How does the features differ from each edition?
- What are the possible scenarios that you need to be aware of when upgrading from vCloud SP Standard bundle (5-points) to Flex?
- Can you report usage based on Flex and vCloud SP Bundle for different environments?
- If you moved to Flex, but then wanted to move back to the vCloud SP Bundle, is that possible?
- What is vRealize Operations Chargeback? Does Usage Meter detect this product and apply usage separately?
- Would you receive and/or use new Product license keys for use with Flex?
- How will you report usage for NSX-V Enterprise+ which is a new NSX Product Edition in the Flex model?
- What if you are having a Custom pricing or Custom product bundles?
- Do you need a new version of vCloud Usage Meter to meter Flex pricing?
- If you are using vCloud Usage Insight to automate reporting, would that continue to work with using the Flex pricing model?
- How do you setup Usage Meter when using vRealize Operations Chargeback in Flex model?
-
Citrix
-
General
- Why Citrix and rhipe?
- What is the Program?
- What are the requirements of the program?
- What are the technical requirements of the program?
- Is there a minimum commitment?
- Does the partner need training?
- Is the program a consumption or usage based program?
- When do prices change?
- Where do I find a price list?
- What are the benefits of the program to the partner?
- Citrix and Microsoft on Azure
-
Skype Optimisation for Citrix
- What is Skype for Business Optimisation?
- Why would a partner use/want to use Skype Business Optimisation?
- What are the issues that Skype for Business Optimisation helps to address?
- What's in it for me as a partner using Skype for Business Optimisation using Citrix?
- Does Skype for Business Optimised help me address new markets?
- Does Skype for Business Optimised assist with removing costs from my business?
- Where do I find more information about Skype for Business Optimised?
- Skype for Business Optimised - Summary – Build-Your-Own Cloud
- Skype for Business Optimised - Summary - Cloud Reseller
-
Citrix with Office 365
- What is O365 with Citrix?
- Why would a partner use/want to use Citrix for O365?
- What are the issues that O365 on Citrix helps to address?
- What’s in it for me as a partner using O365 and Citrix?
- Does O365 on Citrix help me address new markets?
- Does O365 and Citrix assist with removing costs from my business?
- Where do I find more information about O365 & CITRIX?
-
Citrix with NetScaler
- What is NetScaler?
- Why would a partner use/want to use NetScaler?
- What are the issues that NetScaler helps to address?
- What's in it for me as a partner using NetScaler?
- Does NetScaler help me address new markets?
- Does NetScaler help me remove cost from my business?
- Where do I find more information about NetScaler?
-
Citrix XenApp Premium
- What is XenApp Premium?
- Why would a partner use XenApp Premium?
- What are the Issues that XenApp Premium helps to address?
- What's in it for me as a partner using XenApp Premium?
- Does XenApp Premium help me address new markets?
- Where can I find more information on XenApp Premium?
- Does XenApp and XenDesktop Premium help reduce costs from my business?
- What is Citrix XenApp (and what is Microsoft RDS)?
- Why would a partner use/want to use XenApp?
- What are the issues that XenApp helps to address?
- What's in it for me as a partner using XenApp?
- Does XenApp help me address new markets?
- Does XenApp help reduce costs for my business?
- Where do I find more information on XenApp?
-
Microsoft RDS and Citrix CSP
- What is Citrix XenApp (and what is Microsoft RDS)?
- Why would a partner use/want to use XenApp?
- What are the issues that XenApp helps to address?
- What's in it for me as a partner using XenApp?
- Does XenApp help me address new markets?
- Does XenApp help reduce costs from business?
- Where Do I Find More Information On XenApp?
-
ShareFile
- What is Citrix ShareFile?
- Why would a partner use/want to use ShareFile?
- What are the issues that ShareFile helps to address?
- What’s in it for me as a partner using ShareFile?
- Does ShareFile help me address new markets?
- Does ShareFile help me remove cost from my business?
- Where do I find more information about ShareFile?
- Citrix Content and Collaboration (aka ShareFile) now with e-Signature
- Citrix Cloud - Commit and Flex Licenses
-
General
-
Acronis
- Why rhipe and Acronis?
-
Acronis Backup Cloud
- What Is Acronis Backup Cloud?
- Why Should Partners Use Acronis Backup Cloud?
- Why Use Acronis Backup Cloud?
- What Issues Does Acronis Backup Cloud Addresses?
- Does Acronis Backup Cloud Help Address New Markets?
- Does Acronis Backup Cloud Cut Cost From My Business?
- Where Can I Find More Information On Acronis Backup Cloud?
- How Can I Sign Up For A 30-Day Free Trial?
- Does The Service Provider Account Have Any Backup Limits?
- Duplicate
- What Is The Billing Date For Acronis Backup Cloud?
- Is There Any Grace Period For First Time Activation?
- Can I Setup Trial Account For My Customer?
- For Workstation Backup, There Would Be An ABC Agent On A Desktop Computer?
- If We Setup A Client And They Decide They Want To Move To Another Provider Can We Transfer Customers Between Service Providers In This Model Without The Client Losing Data?
- We Currently Use Acronis For Bare Metal Backups And Recoveries. Are We Able To Replace That With ABC?
- If We Are Using ADSL Connections, What Would The Performance Be Like For Backup To The Cloud?
- How Does A Service Provider Check Their Usage?
- Does Service Provider Know Their Usage Before Usage Being Captured For Billing?
- If Service Providers Has Mixture Of Production And Trial Customers’ Accounts Running. How Would It Count Into Current Usage?
- Data Governance – For The Management Dashboard / Acronis Storage That Is Hosted In Acronis, What Are The Data Governance Policy That Explains How Customer Data Are Being Accessed, Governed, Protected?
- In Terms Of Acronis Backup Cloud – Per Device Licensing – What Are The Major Risk For Customer To Use A “Physical” Way To Backup A Whole Hyper-V Host For Example? Taking Consideration That The VM Will Be Stored In A Shared Storage.
- Is Acronis Backup Cloud Able To Support Backing Up XenServer?
- If Customer Wish To Only Backup To Their Own Local Storage, For Example To Backup Their O365 Mailboxes, How Would The License Be Billed In ABC? Should We Advise Customer To Subscribe Via Per Seat In This Case?
- How Can A Service Provider Migrate Customer From One Backup Storage To Another Backup Storage, Such As From Acronis Hosted Storage To Service Provider Hosted Storage?
- How Can You Seed Backups Greater Than 100GB?
- I Know With Our Current BAAS Provider We Can Send Them A USB Backup Drive With The Initial Seed. Is That Available For This Offering?
- When Recovering The Workstations, Would Customer Need To Re-Install Microsoft Windows OS And Applications Again?
- If An Admin Account Is Removed, Will It Impact Existing Backup Jobs That Is Registered To That Account?
- Can I Keep Like 6 Months Or More Of Backups Available For Restore? Is That Configurable?
- Is The Service Usage Is Being Tracked In ABC Portal Or Any Other System?
- Is There A Summary View Of All Customers’ Backup Jobs And Alerts?
- Can We Throttle The Bandwidth Usage During Backup?
- Is The Acronis Storage Gateway Available In Windows Platform?
- Will There Be Any Acronis Branding Even After Whitelabel Is Configured In The Portal?
- Does Instant Restore Supports ESXi Free Version?
- When Instant Restore VM To Hyper-V, What Are The Steps Required During Disk Finalization?
- Is There An Option To Set The Local Backup To Run Upon Device Starting In The Event That It Was Off At The Designated Backup Time Or It Was Disconnected From Local Backup?
- Is There A Conceivable Way To Backup From Office 365, All Mailbox Items, Then Have It Stored In A Local USB Disk For The Customer?
- Does Customer Need To Re-Install Microsoft Windows OS And Applications Again When Recovering The Workstations
- Acronis Backup cloud Licensing
-
SkyKick
-
SkyKick Cloud Backup
- Enrolling in the Skykick Program
- Why Rhipe and Skykick?
- Managing a Subscription
-
Licensing, Pricing and Billing
- Are There Any Azure IUR For Skykick Backup?
- What’s the SEAT definition for a Backup SKU?
- How am I charged for Cloud Backup, SharePoint only?
- When does my billing start for Cloud Backup?
- What Are My License Entitlements?
- Do My Licenses Expire?
- How Do I Request Licenses?
- How do I order Skykick Licenses?
- How do I sign up for the SkyKick Program?
- Search and Restore
-
Data Security, Storage and Access
- Why Is There Decrease In Azure Storage Container?
- How Does Cloud Backup Handle Sharepoint Files That Are Checked-Out By A Sharepoint User?
- Why Does Skykick Creates Unlicensed Global Admin Accounts?
- How Does Cloud Backup Use Global Admin Rights?
- Will Skykick Have Access To Customer's Email And Files?
- How Does Skykick Access The Customer Data?
- What Kind Of Security Does Skykick Offers?
- Do I Need My Azure Storage? Will The Pricing Change?
- Where Is The Data Stored?
-
General
- Are There Any Office 365 Plans That Are Not Supported?
- What Are The Prerequisites To Use Skykick Backup?
- Where Is Skykick Cloud Backup Available?
- How Is Backup Different From Disaster Recovery?
- Why Do You Need Backup Solution For Data In The Cloud?
- What Makes Skykick Cloud Backup Different?
- What Is Skykick Cloud Backup
-
SkyKick Cloud Backup
-
Sinefa
-
Physical
- Does The Probe Have An Ethernet By-Pass And In Event The Device Has Failed Or Being Power Off, It Will Just Be A Pass Thru Without Affecting The Network?
- Does The Sinefa Probe Support Multiple WAN Links Ports?
- What Is The Hardware Probe Specification?
- If Customer Purchased The 100mbps Probe And Later Wish To Upgrade To 1Gbps Probe Or Higher. What Is The Process For Them To Upgrade?
- Can Managed Service Partners Transfer The Probe Between Customer Accounts?
- Hardware Probe Warranty Replacement Service – How Soon Can The Probe Be Replaced In Each Countries?
- Does The 100mbps Appliance Supports Max 200mpbs Throughput (Ingress 100mbps And Egress 100mpbs)?
- If The Customer Has A Fiber Interface, Does The Sinefa Probe Comes With Fiber Option?
- Are Sinefa Hardware Appliances Approved By National Telecommunications Commission In SEA Countries?
- What Is The Pricing Structure?
- Is There A Technical Demo Run Thru Video For Sinefa?
- If Customer Already Have Firewall Policies In Place That Block Certain Traffic, Will That Conflict With Sinefa Network Shaping Policy?
- If Customer Is Using SF801 Which Has 3x Bridge, Will They Be Able To Create Shaping Policy For Individual Bridge?
- If Customer Is Using SF801 Which Has 3x Bridge, Will They Be Able To Create Segment And View Different Dashboard For Each Individual Bridge?
- Can We Block All Online Radio And FM Channels?
- Can We Have Alert Notification When The User Is Trying To Access Certain Website?
- How To Block All Access To An Application (Such As YouTube, Facebook), And Only Allow Specific IP Range Or Users To Access These Application?
- What Is The Sinefa API?
- For The “Unclassified” Traffic, How Should We Identify What Applications These Represents?
- For The “Unclassified” Traffic, How Should We Identify What Applications These Represents?
- The Limitation Of Drill Down History Maximum Is 3 Days, Is This A Limitation Which Will Be Improved In Future?
- How Do We Block An IP Address From Accessing The Internet But Still Able To Access Local Network?
- Can We Set Alert Notification To Detect Spikes In Internet Utilization?
- Can We Set Quota On Capacity For Individual User Or IP, On A Per Day Basis?
- Is Yearly Billing Available And Is There Additional Discount?
- Do You Have Any Comparison Details Against Fortinet?
- What Are The Best Practices For Customer Who Wish To Use Traffic Shaping In Sinefa?
- Can You Share With Us How Do We Do A Subnet To Prefix Translation? As This Is Required In Sinefa Subnet Configurations.
- Is There Any Data Security And Compliance Related Info That Customer Can Review How Their Data Is Being Handled?
- Is The 1Gbps Mentioned Referring To 1Gigabit Per Second Or 1GigaByte Per Second?
- Is The Data Stored In Australia?
- Can I Set Global Policies (For All Customers /Probes)?
- Can Partner Brand The Reports / Website?
- WanOS Is Offering Quite Similar Service As Sinefa, And They Allow OEM Meaning You Can Have Your Own Band Name? Your Advantage Over WanOS
- Where Is The Historical Data Stored? Cloud Or Local?
- Does All The Customer Premise Require A Probe Or They Can Be Centralized At HQ, Which Multi Tenants Can Be Created From There Instead Of Subscribing To Each Probe(S) And Service For Each Customer Premise?
- Can Sinefa Look Up DNS To Resolve The Computer Name?
- Would The Probe Be Installed Behind The Perimeter Firewall?
- What Are The Firewalls That Are Supported By Sinefa?
- The Sinefa probe is independent of the Firewall and customer has the freedom to use the type of Firewall they preferred.
- What Is The Indicative Date For The Release Of 10Gbps Probe?
- Can Customer Define Their Own Signatures / Applications In Sinefa?
- Is The “Unclassified” Traffic Referring To Network Traffic That Cannot Be Identified Based On The Signatures?
- What Does The “Other” Traffic In The Graphical Chart Mean?
- What Is The Sinefa Probe That Is Available In Azure Market Place?
- Can The Shaping Policy Include Exception On Groups Or Individual, Example Youtube Is Blocked But For Digital Marketing Users To Have Exceptions To Go Into Youtube?
- For NQS, Is It Possible To Know The Network Quality Between Customer Site And The ISP? Without Installing A Probe At ISP Datacenter.
- The Default Retention For The Historical Data Is 12 Months, Can This Be Extended Longer Such As 3 Years? Are There Any Extra Charges For This Configuration?
- How To Create A New Customer Account In Sinefa?
- What If The 100mbps Probe Is Plugged Into A 1Gbps WAN Link? What Is The Expected Behavior?
- Can The Sinefa Probe Be Used For Internal LAN Environment?
- Is There Pro-Rate Available For Sinefa Subscription? If I Am Only Using 10 Days For The Subscription, Is The Billing Based On 10 Days Pro-Rated?
- Do We Provide Training On How To Integrate Sinefa With Active Directory (AD)?
- What About The Withholding Taxes For Importing Sinefa Appliances?
- Can Sinefa Do Granular Filtering? E.G. For Skype, Can Customer Block File Sharing, And Only Allow Normal Chat?
- Can Sinefa Probe Reports To Other Network Management Solutions?
- The Sinefa probe is independent of the Firewall and customer has the freedom to use the type of Firewall they preferred.
- Virtual
-
General
- What Is The Pricing Structure?
- Is There A Technical Demo Run Thru Video For Sinefa?
- If Customer Already Have Firewall Policies In Place That Block Certain Traffic, Will That Conflict With Sinefa Network Shaping Policy?
- If Customer Is Using SF801 Which Has 3x Bridge, Will They Be Able To Create Shaping Policy For Individual Bridge?
- If Customer Is Using SF801 Which Has 3x Bridge, Will They Be Able To Create Segment And View Different Dashboard For Each Individual Bridge?
- Can We Block All Online Radio And FM Channels?
- Can We Have Alert Notification When The User Is Trying To Access Certain Website?
- How To Block All Access To An Application (Such As YouTube, Facebook), And Only Allow Specific IP Range Or Users To Access These Application?
- What Is The Sinefa API?
- For The “Unclassified” Traffic, How Should We Identify What Applications These Represents?
- Duplicate
- The Limitation Of Drill Down History Maximum Is 3 Days, Is This A Limitation Which Will Be Improved In Future?
- How Do We Block An IP Address From Accessing The Internet But Still Able To Access Local Network?
- Can We Set Alert Notification To Detect Spikes In Internet Utilization?
- Can We Set Quota On Capacity For Individual User Or IP, On A Per Day Basis?
- Is Yearly Billing Available And Is There Additional Discount?
- Do You Have Any Comparison Details Against Fortinet?
- What Are The Best Practices For Customer Who Wish To Use Traffic Shaping In Sinefa?
- Can You Share With Us How Do We Do A Subnet To Prefix Translation? As This Is Required In Sinefa Subnet Configurations.
- Is There Any Data Security And Compliance Related Info That Customer Can Review How Their Data Is Being Handled?
- Is The 1Gbps Mentioned Referring To 1Gigabit Per Second Or 1GigaByte Per Second?
- Is The Data Stored In Australia?
- Can I Set Global Policies (For All Customers /Probes)?
- WanOS Is Offering Quite Similar Service As Sinefa, And They Allow OEM Meaning You Can Have Your Own Band Name? Your Advantage Over WanOS
- Can Partner Brand The Reports / Website?
- Where Is The Historical Data Stored? Cloud Or Local?
- Does All The Customer Premise Require A Probe Or They Can Be Centralized At HQ, Which Multi Tenants Can Be Created From There Instead Of Subscribing To Each Probe(S) And Service For Each Customer Premise?
- Can Sinefa Look Up DNS To Resolve The Computer Name?
- Would The Probe Be Installed Behind The Perimeter Firewall?
- What Are The Firewalls That Are Supported By Sinefa?
- The Sinefa probe is independent of the Firewall and customer has the freedom to use the type of Firewall they preferred.
- What Is The Indicative Date For The Release Of 10Gbps Probe?
- Can Customer Define Their Own Signatures / Applications In Sinefa?
- Is The “Unclassified” Traffic Referring To Network Traffic That Cannot Be Identified Based On The Signatures?
- What Does The “Other” Traffic In The Graphical Chart Mean?
- What Is The Sinefa Probe That Is Available In Azure Market Place?
- Can The Shaping Policy Include Exception On Groups Or Individual, Example Youtube Is Blocked But For Digital Marketing Users To Have Exceptions To Go Into Youtube?
- For NQS, Is It Possible To Know The Network Quality Between Customer Site And The ISP? Without Installing A Probe At ISP Datacenter.
- The Default Retention For The Historical Data Is 12 Months, Can This Be Extended Longer Such As 3 Years? Are There Any Extra Charges For This Configuration?
- How To Create A New Customer Account In Sinefa?
- What If The 100mbps Probe Is Plugged Into A 1Gbps WAN Link? What Is The Expected Behavior?
- Can The Sinefa Probe Be Used For Internal LAN Environment?
- Is There Pro-Rate Available For Sinefa Subscription? If I Am Only Using 10 Days For The Subscription, Is The Billing Based On 10 Days Pro-Rated?
- Do We Provide Training On How To Integrate Sinefa With Active Directory (AD)?
- What About The Withholding Taxes For Importing Sinefa Appliances?
- Can Sinefa Do Granular Filtering? E.G. For Skype, Can Customer Block File Sharing, And Only Allow Normal Chat?
- Can Sinefa Probe Reports To Other Network Management Solutions?
-
Physical
-
Red Hat
-
Red Hat Cloud Infrastructure
- What Is Red Hat Cloud Infrastructure?
- Why Does A Partner Use / Want To Use Red Hat Cloud Infrastructure?
- What Are The Issues That Red Hat Cloud Infrastructure Address?
- What’s In It For Me As A Partner Using Red Hat Cloud Infrastructure?
- Does Red Hat Cloud Infrastructure Help Me Address New Markets?
- Does Red Hat Cloud Infrastructure Help Me Remove Cost From My Business?
- Where Do I Find More Information About Red Hat Cloud Infrastructure?
-
Red Hat Enterprise Linux 7
- Where Do I Find More Information About Red Hat Enterprise Linux 7?
- What Are The RHEL 7 Support Options On The Red Hat CCSP?
- What Is The Life Cycle Of Red Hat Enterprise Linux 7?
- Is This A Change For Only Red Hat Enterprise Linux 7?
- Are The Technologies Within The Extras Channel Supported?
- What’s The New Extras Channel?
- What's New In Red Hat Enterprise Linux 7?
- Red Hat CloudForms
- Red Hat CCSP
- Red Hat Insight
-
Red Hat Ansible - Automation
- How does Automation increase efficiency, security and compliance?
- Can Red Hat Ansible Automation help streamline my business?
- How does Red Hat Ansible Automation help onboard new customers more efficiently?
- Does Red Hat Ansible Automation help me migrate and move workloads faster?
- How can Red Hat Ansible Automation help me scale services more rapidly?
-
Red Hat Cloud Infrastructure
-
Veeam
- General
- How to Sign Up as a VCSP Partner with rhipe
-
Licensing
- Can My Veeam Licenses Used To Manage My Clients’ VMs?
- Are Licensed VMs For Each Hypervisor In The Same Pool?
- How To Install A New License Key In The Product?
- How Can I Obtain A License File For Veeam Products?
- Is The Price Different, Depending On The Hypervisor?
- What Is Automatic License Update?
- How Do I Obtain An Older License Version?
- Can I Swap My License From One Hypervisor To Another?
- How Can I Modify My Licenses?
- How Can I Change The License Administrator?
- Can I Find Who Is The License Administrator?
- Do I Have To Reinstall Veeam Products When I Change The License?
- If I Upgrade My License, Will I Lose Any Saved Data Or Jobs?
- Can I Change Trial License To Paid License Without Data Lost?
- Can An Older License Be Used For The Most Recent Software?
- How Do I Renew My Support?
-
DocuSign
- Why rhipe and DocuSign?
-
Enrolling in the program
- What Is The DocuSign Partner Program Through Rhipe?
- What Are The Benefits Of DocuSign Partner Program Through Rhipe To The Partner?
- What Are The Requirements Of DocuSign Partner Program?
- How Do I Sign Up To Become A Rhipe Docusign Partner?
- Is The DocuSign Partner Program A Consumption Or Usage Program?
- When Do Prices Change?
- Where Do I Find A Price List?
- Docusign Licensing
-
Docusign Product FAQ
- What Is DocuSign?
- What Is An ESignature/Digital Signature?
- Is ESignature Legal And Secure?
- What’s In It For Customers To Use DocuSign?
- What Is In It For Me As A Partner To Resell DocuSign?
- Who Are The Target Customers Of DocuSign?
- What Are Some Examples That People Use DocuSign?
- What Kind Of Cases Most Typically Need A DocuSign Solution?
- What Documents Are Supported By DocuSign?
- How Is ESignature Better Than Paper Signature?
- Does A Signer Need To Pay For DocuSign?
- Does A Signer Need A DocuSign Account?
- How Does A DocuSign User Access The DocuSign Apps?
- Can A DocuSign Trial Customer Convert Its Trial Account To Paid Account?
- Where Can A Customer Start A Free Trial For DocuSign?
- How Do I Know That The Recipient Is The Intended Recipient?
- Why DocuSign Instead Of Other Free Secure E-Signature Software Out There?
- Can DocuSign Users Purchase Additional Transactions?
- If Customers Need To Purchase Paid Authentication Options, Do They Have To Prepay? Do They Purchase From DocuSign Directly Or Through Rhipe And The Resellers?
- What Will Happen When A Customer Has Reached The Maximum Number Of Transactions?
-
Fuctionality
- What Is An Envelope?
- What Is The Difference Between Single-Send Envelope, Powerform And Bulk Send?
- What Is DocuSign Connect And Is DocuSign Connect Available To DocuSign For Microsoft?
- Why Use To Use DocuSign Connect?
- What Support DocuSign For Microsoft Includes?
- Can The Transactions Included Per User Be Pooled Within Customer’s Organization?
- What Connectors Are Included For DocuSign For Microsoft Editions?
- Can A Customer Send An Envelope To Two Different People That Share The Same Email Address?
- What Does A Customer Do If A Recipient Did Not Receive The Notification Email?
- Billing
-
Trend Micro
-
General
- How Do I Report My Usage?
- When Do I Report My Usage?
- How Does The MSP Program Help Me Manage Licenses?
- Should I Be Talking To My Customers About “Security” As A Part Of Managed Services?
- Is There A Minimum Monthly Commitment Or Requirement For This Program?
- How Does Trend Micro MSP Program Help To Increase Profits Of MSPs?
- What Are Some Of The Benefits Of The MSP Program?
- What Is The Trend Micro Msp Program?
- Why rhipe and Trend Micro?
-
Enrolling in the program
- What Is Trend Micro MSP Program?
- What Are Some Of The Benefits Of The MSP Program?
- What Are The Requirements To Enrol For The MSP P Program?
- Is There A Minimum Monthly Commitment Or Requirement For This Program?
- How Do I Enrol For The MSP Program?
- Do I Need Training?
- How Can I Access The Latest MSP Price Book?
- When Do Prices Change?
- Licensing
- Worry-Free Product Family
- Cloud App Security
- Reporting
- Technical Support
-
General
-
SmartEncrypt
-
File Encryption
- How does SmartEncrypt secure my files?
- How does the file encryption and decryption process work?
- How do I open encrypted files?
- How do I encrypt my files?
- How does the software decrypt files without any input?
- The format of my files looks normal, so are they actually encrypted?
- Can multiple users work on the same encrypted data?
- What if a user leaves the company with encrypted files?
- Encrypted Data Access
- Encryption Keys
- Security and Privacy
- Sharing Files
-
File Encryption
Are There Any Requirements To CSP Program For Partners?
There are no entry requirements or commitments to become a CSP partner with Rhipe. However, the partner is expected to adhere the following points.
- Must Own the Customer Relationship
- Partner owns the customer relationship and responsible for ensuring their success.
- Support is channeled through the partner, putting them in control.
- Customer must get the support they need
- Support needs to conform with standard SLA according to the industry and geographic region. This includes details like response time & hours of availability.
- For partners who don’t have resources for support, Rhipe CSP support add-on can be leveraged.
rhipe Strategy and Enablement Team