You can transition your customer to a 2-tier CSP with you reselling and billing Microsoft online service licenses directly to your customer any time you need. To ensure that services to your customers are not impacted, You need to add licenses for your customer through rhipe CSP in a few steps before suspending your customer’s Syndication CSP licenses.
The following are the details:
Your customers might still have Syndication subscription in their CSP tenant. These Syndication subscriptions look the same as the one that is provisioned on CSP/Open/Advisor program, but they are different.
As a result, when you add licenses through rhipe CSP the CSP licenses will be pooled together with the Syndication licenses. However, when you cancel the Syndication licenses there will not be automatic license reassignment.
Also, when you remove the Syndication licenses, you remove the licenses from the accounts with those licenses assigned. The difference in licensing programs means users with these licenses have them deleted from the user account, which has various consequences including loss of SMTP aliases and delegated mailbox rights amongst other issues.
The workaround is to move these Syndication license users to a temporary license on a different product, provided by rhipe. This ensures that no Syndication licenses are assigned when you remove the Syndication licenses.
Our recommendation is that you provision licenses that are 1 tier higher than what customers already have, i.e.
This is to ensure that the online services to available to users before will still be available after.
The following are the detailed workaround steps to move the licenses from Syndication to rhipe CSP. They look complicated but are straightforward.
After Transitioning is completed
If there are multiple licenses in play (i.e. Business Essentials and Business Premium) then you will need to perform two separate runs of the license reassignment process. Always remember to suspend the higher tier workaround licenses at the end of the process.
Please contact email@example.com if you require further assistance for the transitioning process.