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Hardware Probe Warranty Replacement Service – How Soon Can The Probe Be Replaced In Each Countries?

Sinefa probe follows the warranty policy outline in this link: Sinefa Warranty Policy

The probes come from Taiwan so generally < 72 hours in any country in Asia.  Given the low cost of the probes, we find that our Partners are keeping 2-3 units on hand.  They’re doing this so they can deploy quickly for POC’s and also in the event of a probe needing replacement.  Given our low cost nature we currently do not offer in country support and maintenance packages for probes.  The remote support will be from Melbourne Support team.

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