Since TraceMail has the ability to link multiple instances within Outlook, occasionally a secure message will appear in Outlook, but not in the TraceMail web portal. Often this is a symptom of looking in the wrong place so you should confirm that you are looking in the correct TraceMail portal. To do this, open the message in Outlook and look at the top of the delivery slip. It will tell you the name of the portal that contains the secure message. If the message does not appear even though you are in the correct portal, be sure to check the archive and trash folders.