Under CSP, can we contact Microsoft support directly?

There were other methods/numbers passed onto us directly by Microsoft as an alternative way to log issues/escalations. Partners have used this and have been able to work with MS directly. There has been a recent change in how MS processes issues/escalations.

For now, only Signature Cloud Support partners (gold and silver competency) can log requests using the previous method i.e. Via us through Partner Centre using the partner contact details. The new method is either via the details provided below or via us using our contacts details on the request OR a special note on the escalation to highlight that it is a non-Signature Cloud Support partner and requires the attention of another resolver group internally at Microsoft. The issue is then routed through accordingly, the partner is contacted and the issue worked on.

IMPORTANT: As we have no visibility once this method is used, we cannot be held accountable for the quality, response time or resolve of the issues escalated. The same goes if we don’t have the delegate admin rights earlier spoken about.