- Does the probe have an Ethernet by-pass and in event the device has failed or being power off, it will just be a pass thru without affecting the network?
- Does the Sinefa probe support multiple WAN links ports?
- What is the hardware probe specification?
- If customer purchased the 100mbps probe and later wish to upgrade to 1Gbps probe or higher. What is the process for them to upgrade?
- Can Managed Service Partners transfer the probe between customer accounts?
- Hardware probe warranty replacement service – how soon can the probe be replaced in each countries?
- Does The 100mbps appliance supports max 200mpbs throughput (Ingress 100mbps and Egress 100mpbs)?
- If the customer has a fiber interface, does the Sinefa Probe comes with fiber option?
- Are Sinefa hardware appliances approved by National Telecommunications Commission in SEA countries?